Refund Policy

At Luxiya, we strive to ensure your complete satisfaction with every purchase you make on our website luxiya.in. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy to make the return process as easy and convenient as possible.

Returns:

We accept returns on eligible products within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or custom-made jewelry, may not be eligible for return unless they are defective or damaged upon arrival.

Refund Process:

To initiate a return and request a refund, please follow these steps:

1. Contact Customer Service: Please contact our Customer Service team at customer-service@luxiya.in or call us at [7864984299] within [number] days of receiving your order to request a return authorization and obtain further instructions.
2. Package the Item: Carefully package the item you wish to return in its original packaging, including all accessories, tags, and documentation.
3. Ship the Item: Ship the package to the address provided by our Customer Service team. You are responsible for the cost of return shipping unless the item is defective or damaged.
4. Inspection and Refund: Once we receive the returned item and verify its eligibility, we will process your refund within 14 business days. Refunds will be issued in the original form of payment used for the purchase.

Please note that refunds are subject to the following conditions:

• Shipping fees are non-refundable.
• Refunds may be subject to restocking fees or deductions for items that are not returned in their original condition or are missing parts.
• Custom-made or personalized items may only be eligible for a refund if they are defective or damaged upon arrival.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website. We will issue a refund for the returned item once it has been received and processed.

Contact Us:

If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact our Customer Service team at customer-service@luxiya.in or call us at [7864984299].

Changes to this Refund Policy:

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date above.